I don't know what to do to get my refund from NastyGal. I rather have not purchased if I had known! Nobody can give me an answer and I am getting no where with the customer service reps. Every time I respond to an email, I get a new person - so I have to tell my story over again. Pierced jewellery and fashion face masks cannot be returned for health and hygiene reasons and are non-refundable, Once the seal is opened on our intimate toys they can no longer be returned or refunded, Underwear and swimwear can only be returned if the hygiene seal has not been removed, Beauty products and accessories cannot be returned for hygiene reasons. Bad quality, bad service and bad experience. - Double check your delivery--some codes only work with specific delivery options. Isabelle McGrath. I sent an email ,messaged on Facebook and even tried to chat with a live agent with no luck. Not ordering online ever again. If it's after 9pm on that date then its late. Perhaps I may or may not affect your business but you have lost one client. We need to allow this timescale for the courier to investigate this. It's always great to receive feedback like this and it is much appreciated.I hope you enjoy your order and have a lovely day - x, Ordered a coat that was black on the website although no description. Don't worry, just package your items in something non see-through, sealable & waterproof. Last Tested. Nastygal continues to respond telling me to allow more time before I can get a refund!! I received an incorrect item, what do I do? This email was sent August 19, 2022 12:06pm. - Make sure the offer can be used for what youre purchasing. I've had a look at the order and can see this was placed in December. 2. Nasty Gal - Clothing + Fashion on the App Store Don't wear it on New Year's Eve! When I go to track the order with the link to fastway there are no scans which means they have not received the package yet. I still need this as it is for an event but should have came way ahead of time. As they have responsibility for the package until it gets sent out to me. Hi there,Thank you for this review, it's great to hear you love the clothing you received and enjoyed our speedy delivery service. So, I went back and forth via email (for about 1-2 weeks) and they had me to do all of this [censored] in order to change my address. I want to get this sorted for you so I have sent you a request for further information via Trustpilot, please can you respond with your order number and email address?x, Got my parcel but was missing an item. Does Nasty Gal really suck this bad or am I just unlucky? 1. Is this your brand on Milled? Nastygal Reviews | Read Customer Service Reviews of nastygal.com Dont waste your time. 4. Verification can help ensure real people write reviews about real companies. Absolutely horrible. Our App got a makeover (Supported files: jpg, png, mpeg, ogg, mp4 & webm). This is my first time ever ordering on the nasty gal website and I have experienced awful customer service. 41.30 Good to know We've gone paperless! Here is the link to the returns portal for you: https://www.nastygal.com/gb/page/returns-and-refunds-customer-service.htmlIf you have no access to a printer or cannot get this printed yourself, just chose one of our Print in Store options by checking through the list of couriers provided and select one that does not require a printer!Just repack your items, login to our returns portal. I love Nastygal and never had a problem before with clothes I bought from there. They said this couldn't be done either. Or, let us know using the 'contact us tab and we can have your item(s) resent. Hi Ivonne, Thank you for taking the time to leave us a review and bringing this to our attention. So helpful and friendly. Refunds are sneaky things and can show up in a couple of places: 1. I placed an order from Nasty Gal on December 12. " I just want to assure you that if you have contacted the team, an adviser will be in touch to get this sorted for you soon.In the meantime, I've sent you a private message on trutpilot so if you could reply to this with your order number i'll certainly chase this up for you. We move fast and the turnaround of stock we sell means that we will not be able to resell your goods, so unfortunately we cannot accept returns that are over 45 days. Get 20% Off Your Orders Using This Nasty Gal Coupon Code. I can see this information provided on the 7th February by our customer service team is correct. If you haven't got your dispatch email (don't forget to check those junk folders) then your order is waiting to leave us. I appreciate the items are needed for an event and the best thing to do would be to keep an eye on the tracking link for your order and if there are no further updates by the 4th of March, please contact our customer services team again and we'll be able to help with getting this resolved for you. Reached out to customer service ad was told to keep waiting. If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. Received my order with 5 items missing from it. WORST customer service I have ever seen in my life and I literally work in customer service. I had to return the boots because the boots could not fit my daughter and a replacement would not have arrived in time for my daughter's H.S. If you do not want to consent to this use, please do not contact us other than by email. I've contacted them weekly and they are of no help even through Instagram! I was dancing and I certainly wasn't jumping around and going crazy! Everything you love on the site at your (literal) fingertips. I wanted to wear the item of clothing for 3 events in the past week and was not able to. It's great to hear that Karen E was extremely helpful when you reached out to us in relation to your return and that she made it straightforward. I don't understand how a package cannot be tracked. Normally I dont leave reviews because cba, but this time Customer Service deserve a positive feedback.Ive received a bikini set without the bottom and CS (Lucy H) sent me a new ser straight away.Thanks very much guys! 50% Off Nasty Gal Promo Codes & Coupons | April 2023 Was sent brown coat? Nasty Gal Reviews: Is Their Clothing Worth It? | ClothedUp You will be contacted by email to verify your review. This comment was posted by a verified customer. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. UPS charged me $40 to deliver my package (on top of the $18 I paid Nasty Gal) - I was rightfully pissed and contacted customer service and they quickly sent me a refund via PayPal after I provided proof that I paid UPS. As the tracking for your order hadn't updated as recently as we'd hoped, this would mean the courier is having trouble processing the order for delivery and which explains the delay in receiving your items.When an order doesn't arrive when expected, there is a certain timescale we must allow for the courier to resolve any delays and to carry out delivery as planned, which is why you've been asked by our customer services team to allow longer for your order to arrive. If it's before the advised shipping date and you've had your dispatch email, then its on its way. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My order went missing due to the courier, I selected the help option on the Nasty Gal app and went through their virtual chat. When I contacted customer service I was told I would still be responsible for paying to return the item (losing money) and then pay to ship the replacement (losing more money) eng though this was a mistake made by their company. Ready to return? April 26. Ellie was very clear, helpful, offered sensible options and was able to solve the problem. You can find fashionable clothing for man and woman. Why wasnt it specified on the order page? Update: Thank you for sending this over. Take care x. Really appreciate the help! 60% Off Sitewide Sale (Nasty Gal Coupons) . Track Your Nasty Gal Order Status - AfterShip Customer service and this company really sucks! It goes against our guidelines to offer incentives for reviews. Jessica Verified as valid. 53549. Have a great day and take care, x. I ordered a few things a little over a week ago, and I've been wondering if my package is going to come in any time soon. blocking them. Or, let us know using the 'contact us" tab and we can have your item(s) resent. Contact Us form can not be found, Good morning,Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services. NGVIP customers will also receive exclusive offers and promotions via email. Thank you, Hello Ari, Thank you for leaving a review. Liked the products but the returns process is crazy. I tried filing a claim through FedEx and the said "The tracking number that you entered is for a FedEx SmartPost shipment. sadly i only received one item from it, on the depatching email it says all items are shipped. Today, I received the boots. A person emailed me and said they had changed my address and I should get my order within the next day. CS telling me it is exactly what I ordered despite comparing the delivery with the listing Last time ever ordering from them. Hello Megan,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Katie, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Katie.Take care,Nasty Gal x. I contacted Nasty Gals customer service over an item I received that ended up being faulty. She did not help me at all. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have taken a look on your order and I can see as you have stated previously you have already spoken to our customer service team regards to this. Claim it. Have been waiting over two weeks for an order with zero updates on where it is or when/if I will receive it. Are Nasty Gal Clothes Actually Worth the Hype IRL? I can't see the refund on my bank statement? I received them in a size 6. X. If your delivery date has passed, please get in touch by going to the 'contact us' tab. For any failed orders, any funds taken are to clear back to the original payment method they were taken from and this is within 5 working days of the funds being taken initially. To experience the full world of SFRA, please enable these or check whether another program is REALLY REALLY poor service. My order number is GEU100792984. You will need your order number and email/last 4 digits of your phone number to access your return options. Code. She hung up and got rid of my email. 2. Do not shop here. Our returns portal is currently unavailable, were working hard to get this fixed asap. Refund of 3 missing items. They weren't leather and too small, poor quality. Were really sorry to hear that youve received an item thats not in perfect condition. Just yesterday, I put an order in with Nasty Gal (GUK105214193) at 11.13PM and realised the order was going to be sent to my old address. We need your email address to verify that your review is genuine. The first thing to check is have you had your dispatch email? Your refund will be processed as soon as we get your items back. One, I didn't want to return my order and 2, my money is not in my account. Have a lovely day, take care! You will receive a cancellation email and a refund via the original payment method used. A lot of our production is based in the UK, which means our products will come with UK sizing. We also ensure all reviews are published without moderation. or the money and now they will not even reply to my emails. Overall the Customer service was horrible and they sent me around in circles putting me in touch with different reps each time. Here are 8 tips for writing great reviews. Thanks, Jayne Y! The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer). Returns and Refunds We've gone paperless! Hello Anneliese,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Shay, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Shay.Take care,Nasty Gal x, Karen E was an amazing agent she resolved my issue within a minute and provided excellent customer service - thanks Karen E, Hi AlishaThank you for this great review. Make sure you keep proof of postage! I have the dress away, wasting about $57. Select your preferred return option (Print returns label at home or in store options). If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Nasty Gal, sourced from millions of other customers that come here to GetHuman each month. Once you have processed your return in the portal you're ready to post it off! You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. I email once a week and each time they ask me to wait until a certain date before they will process a refund. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. A matter that should be straight forward has become so trivial. This is the correct refund that has been processed. Considering they make you pay for the returns they shouldn't then just ignore customers for this long! The name was inspired by the song and album Nasty Gal. Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininitycomplete with lam platform thigh-high boots. Still haven't received my order. I want all my money back, Hello, I have received an order from you where 3 items are missing and 1 item that has been included was something I didn't order. for a one off payment. They put the blame on the client. I immediately ordered another pair in a size 8 for my daughter for Christmas. Just pop your items in any sealable, waterproof, and non-transparent packaging. :(", "Don't!! I am close to reporting them as fraud as this cannot happen to other people. We work very hard on a daily basis to ensure that all of our customers receive the best possible service on a daily basis, so it's always great to receive feedback such as your own.I hope you have a lovely day.Take care,Nasty Gal x. Karen E was extremely helpful when enquiring about a return, made the process straightforward and pleasant. Don't worryyou have options! The carrier was unable to deliver your package. Please get in touch with using one of the below options. If you're unable to locate your refund, have a look at the date you placed the order which was the 2nd January as it does sometimes show up there. I placed an order at the beginning of March and I didn't receive my order for 3 weeks. You can find the details of your local post office here. I'd be more than happy to help with getting this looked into further for you and so that I can, I have sent you a request via Trustpilot for your full name and the email address/social media handle used to originally contact our customer services team. Claim it and get a lot of features. Kind regards -Millie, Contact help 'chat' on the site it's not working, tried 10 times every time says no connections. First and foremost, I would like to inform you all that Ive placed my order online on November 29th and did not receive my items until December 16th. EVRI QR code : H00JVD0002464799 I had to leave the dance floor and tie a sweater around my waist. Is this your company? Hi ThomasThank you for taking the time to leave this review. 2023 Trustpilot, Inc. All rights reserved. Fast responses and helpful. The total amount was 847.00 . P.S. *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system. Items must be unworn and unwashed with the original labels attached. I ordered from nasty gal for the first time in July and while I was amazed at their shipping turnaround, when my package arrived an item I ordered was missing and instead I got a pair of jeans that didn't fit/order. 2. I love the unusual and quirky designs at Nastygal and their sales are just amazing. I called about a damaged item and the customer service representative closed the chat and refused to let me speak to a manager. 2023 Trustpilot, Inc. All rights reserved. When did you go so downhill as a brand? the next day or standard delivery options! That is not ethical. [protected]@hotmail.com Get Free Shipping + Save 20% on Everything When You Spend Over $80 with This Nasty Gal Promo Code. Step 3: Buy Nasty Gal Products from the Official Website. I ended up returning 75% of the stuff I bought (bad quality, didn't look anything like the online photos.) I have taken a look into this and it does seem to be an issue with our system as it was showing me that none of the items were refunded, I have spoken with our finance team who confirmed that only the one item was refunded, as both items were logged on the portal and I can see we have received this I have gone ahead and refunded the second item back to your paypal account now and this will reflect within 24 hours. 3. I HAVE EMAILED THEM THE ITEMS MISSING MULTIPL TIMES, Read full review of Nasty Gal and 1 comment. I don't have the original packaging, can I return? Nasty Gal is an online fashion retailer in America that was founded in 2006 by Sophia Amoruso. Please note your parcel may arrive before this date, this is just the latest date before we can deem the parcel lost in anyway and issue you with a resend or process a refund for you. 70% off + Extra 10% off Nasty Gal Promo Codes. They would now intentionally be sending this package to the wrong address. If this isnt available, in your area then youll need to get in touch with your local post office. Made an order at the end of January. Thank you Ellie, Good Morning, Thanks for getting in touch and taking the time to leave us a review. With DHL, youll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions. If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund. Your cookies are disabled. This does not affect your statutory rights. If you are planning on wearing this dress dancing, my advice is to bring another outfit with you in case. Youll have 15 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us. I understand this is more on the shipping company, but it would be nice to receive more info or cancel this order, as I'll no longer need it by the time it arrives.Update: the estimated arrival date customer service has provided me with (2/20/2024) is about 3 weeks past when it was shown to be delivered when purchasing. I am sorry to hear your item arrived incorrectly, however I will be happy to help with this.Please could you be so kind as to return the incorrect item back to us through the free portal. Please use the returns portal to get your returns label. Thank You. My address is Kimberly Roberts 622 Collins Rd. Hi Sofia, Thank you for leaving such a lovely review regarding the service you received from Lucy H! Under the consumer contract regulations I have the right to cancel an order within 14 days. Hello Christina,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Jayne, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Jayne.Take care,Nasty Gal x. This does not affect your statutory rights. I am really happy to hear that Laura has been able to assist you with the issue with the sizing of your blazer. Your package might be coming in more than one shipment. I have been a victim of this companies false advertisement, There are way better sites and stores out there, Never received refund or any response from company after inquiry, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. However, I am glad to hear that when contacting our Customer Service team, Emily, was able to ensure that a resolution could be made, by shipping out a replacement of the item. If you could please reply with these bits of information, that would be great and I look forward to hearing from you soon! Nastygal Reviews - Read 446 Genuine Customer Reviews | nastygal.com However I messaged customer service and had an extremely quick and helpful response, with a full refund processed. It's that simple, so just follow this 3-step process and enjoy your Nasty Gal online . She asked for my invoice number. We do not have the ability to place an order on your behalf. Still don't know where my parcel is or if it will ever come. The item missing was part of a set, so after getting a refunded I ordered it again and it arrived fine. When they re-ordered, they cancelled half my order without telling me and refused to pay the shipping cost to reorder. Over 28 days? **Well cover duty costs on all orders. Someone please help - this is not right. Thanks Jayne, Hello Ella,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Jayne, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Jayne.Take care,Nasty Gal x. Please rest assured that we remain committed to the best possible service for our customers. I dont have the package. i've emailed them about it, they didn't even reply, i do not understand what this is, i hope they can solve it, also they don't even have a customer service number on their website. Once the order has successfully been processed you will then be sent an order confirmation email. You will need your order number and email/last 4 digits of your phone number. (and shes lookin better than ever). After it was dispatched the delivery date was changed to January 8, that date came and went and the tracking changed to Pending. Thanks, * One or more of these files was not uploaded due to an invalid file type. I would like more then 20percent of my purchase for the inconvenience and the damage. You have also been charged 2 for the returns fee. Dont bother ordering from them. Nastygal Reviews | Read Customer Service Reviews of nastygal.com Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). ComplaintsBoard.com is a leading complaint resolution website on the Internet. I want the amount I payed to be returned. By contacting us, you consent to us recording and retaining a transcript of your conversation with us. By enabling them, you are agreeing to our, You'll no longer receive an invoice in your parcel. NastyGal Reviews - 761 Reviews of Nastygal.com | Sitejabber Nasty Gal Promo Codes - 20% OFF in April 2023 Hi ElleThank you for this great review - it's awesome to hear Lemuel was quick and helpful in responding to your query. Customer service was fast and efficient! I returned the boots and only received $22.10. Extra 10% Off | Nasty Gal Promo Codes. What a horrible first impression! Contacted the help team and Nicki S helped me straight away and refunded for the item! View in Dark Mode. AVOID PLEASE, Hello Fran,Thank you for bringing this to our attention and I am sorry to hear you've not received an order confirmation email for your order. Rest assured, all your feedback has been taken on board as we are always looking for ways to improve our services and to try to prevent any confusion like this from happening again. Code. What are you thoughts on Nasty Gal clothing brand? Don't do it. Login to our returns portal. Please do not return the item to us without speaking to our Customer Care team. Only the company that shipped you this package can file a claim on it, and the claim cannot be submitted online.". Nasty Gal Reviews 2023 | Trustindex.io Log in your account, select "addresses" and you can either add a new one or edit an existing one. It's fantastic to hear you found our service to be excellent, and you like your new clothes. Would you like to add a photos or videos? I ordered a snowboard jacket and pants. Strengthen your review by uploading photos & videos. They said that the only thing I can do is wait for the item to arrive and return it back, paying another $4 return shipping fee. but a different item to the one ordered. If you want to change your email address, you will just create a new account. Item arrived with a makeup stain and a rip in the fabric. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I've tried tracking my package but it hasn't updated. My order number is GUS107732612. Meet the new Nasty Gal app. Share your photos and videos with others to prove the truth of your words. A weird combo that has accrued a cult-like following over the last few years. Buy From Nasty Gal's USA Online Store - International Shipping Nasty Gal: Look What's Arrived | Milled It's wonderful to hear Karen was quick to resolve your query and I will be sure to pass your feedback about her excellent service on for you.Have a lovely day - X. Jayne Y helped me out efficiently and effectively to initiate a return when I couldn't access the return portal. Verification can help ensure real people write reviews about real companies. There is no phone number to call. If you know of another way to reach them that we don't show here . We're bummed things didn't work out for you, but here's the good news: you get 28 days to return your items starting from the day you receive your dispatch email. I called a number that is associated with Nastygal. I ordered a Jacket and 2 t-shirts from Nasty Gal and when my order arrived it was completely incorrect (they sent me an assortment of Lingerie) I've been trying to get a refund after returning an order over 7 months ago. You can then contact them to arrange collection or to schedule a new delivery date. Give us a shout on the Contact Us form. Raja was super nice and totally knew what they were doing : ) Would recommend, Hello Maybel,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Raja, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Raja.Take care,Nasty Gal x. I ordered a USA size 10 boots and received a size USA size 8 instead. Hello there, thank you for taking the time to leave a review for our brand regarding your recent experience. Sent back a pair or boots thst didnt fit over a month ago and had nothing! You will then receive unlimited FREE delivery and our If you know your password, log into your account using your current password. Items must be unworn and unwashed with the original labels attached. For us to be able to investigate a missing item on an order, we do need to be made aware of this within 14 days of the parcel that is showing to contain the item being delivered.Thanks - x------------------Hi Dani, thank you for taking time to leave a review and I'm so sorry to hear that you haven't received your order just yet, I can assure you this is not the way things usually go here. This is my first time ever ordering on the nasty gal website and I have experienced awful customer service. Click here to get notifications about new complaints of Nasty Gal.
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nasty gal package never arrived