stonewater complaints email address

0000001152 00000 n From start to finish, the agent who handled my move has been nothing but helpful. So far Im very happy with stonewater. This is my first property and Tracy was very helpful and gave me the best advice to go about it im very thankful for her amazing customer service, Thanks you for a wonderful review :) Matt. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. There are some things in your home which are your responsibility to look after and if they need repairing, youll need to get them fixed. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Again, we are very sorry for the the delays in getting this put right.------------------------------------------------------------------------------------------I can see how these repeated failures are affecting you. I ask him if he was vaccinated and he said no, he didn't know what was in it and wasn't going to be vaccinated. Stonewater Roofing | Complaints | Better Business Bureau Profile Copyright Stonewater. Coker v. Stonewater Roofing, LTD. CO. - Justia Dockets & Filings This year I've had nothing but issues with my boiler. I am absolutely disgusted by the way stonewater, Ian Williams and bsw heating run thing. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. 0000008478 00000 n The house is absolutely beautiful in side and out !! No one had noticed that the bathroom vent ducts were just lying in the attic. 0000079024 00000 n There was no instructions on how to read meter, even agent was not quite sure. The Customer Complaint Panel who are they and what do they do? I used A Stonewater Inc to remodel my bathroom. Total mess of a company ! Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). That's great to hear! ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. In April of this year, I wrote a letter to the President of Stonewater. Landlords are encouraged to promote the Code and to share the outcome of their self-assessment with residents. Stonewater is an extremely diverse company at all levels. Founded 1989 With Angi since August 2010. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. 0000006106 00000 n GB. I'm glad you had a great experience with Jo in starting your tenancy. All the family can say is ' shame on you Stonewater.'' No, Stonewater Inc does not offer eco-friendly accreditations. Breaching data protection policies and staff still working from home with our personal information. We never leave a job unfinished, or a customer unsatisfied with our level of service. Stonewater Roofing | Better Business Bureau Profile A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. We class her as our friend, as she is so helpful, kind and considerate and cheerful. StoneWater Roofing Reviews, Complaints, Customer Service - Revdex.com But if something has gone wrongand we havent been able to put it right, you can make a formalcomplaint to us. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. 'communal heating'? STONEWATER, INC. :: Texas (US) :: OpenCorporates !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. May 03, 2022 3:24 pm EDT. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. The purpose of the Code is to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to make service improvements. I told him I was not paying for the repairs, and he hung up. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! How to protect your home from frost damage, burst pipes, condensation, home energy, pests and vermin and home insurance. We will chase your complaints to see if there's an update for you on these issues. Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. 0000007295 00000 n If you need to talk to us about this, or any other issue, please get in touch with us by emailing customers@stonewater.org and we'll be happy to help. I told him that that is bath vents, not my dryer. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. Govt agency/department/organisation Housing Association/RP Housing Management Regulation and Governance Add New Comment You must be logged in to comment. We will sometimes need access to your home, for example, to inspect a repair or service gas appliances. Is all ok now the painting has been done? Find out how we combat fake reviews. Hi John, thanks for your review. He only tried to seal it and repaint. After over 6 years of rat infestation, furniture dumped daily all over the scheme, graffitti on our walls, dog poo everywhere from flat tenants with pets but no gardens, cars/vans parked everywhere often blocking access to our homes and access for emergency services etc.We have evidential photos and emails going back over 6 years covering these problems and still nobody can do anything for us shared owners. hbbRc`b``3%E=@ DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. We use dedicated people and clever technology to safeguard our platform. That's great to hear, Amy, I am pleased :) Thanks for the review! Stonewater continue to put the rent up but do not improve services. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. C ii, Malcolm. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. We encourage our customers to report all instances of nuisance behaviour to us so that we can build up a clear picture of what's happening and get all sides of the story so we can take action. I found some tape left from the singling of my roof in the attic, and I tied them up temporary. Not only did she make me feel supported, and listened to without the undeniable stigma attached to being a struggling single parent-to-be, she was a pleasure to communicate with! I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! So keep up the good work and remember that we all appreciate everything you do for us.From Malcolm. I have lost things that can't be replaced. If youre not sure if your home is owned by Legal & General Affordable Homes, please contact us. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Complaints, Compliments and Comments Policy. %%EOF !IT WOULD BE GOOD IF YOU ACTUALLY BOTHERED TO LISTEN TO THE GOOD TENANTS, AND SHOWED US THE RESPECT WE DESERVE.NON OF US LIKE COMPLAINING, AND WE WOULDN'T IF WE WERE LISTENED TO IN THE FIRST PLACE. Very grateful! COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Great company to work with. Also d/b/a - Kitchens & Baths Unlimited. Good bye. To be called or to. - Hani. For more information, visit our website at www.stonewater.org. I am not a Stone water customer, but my daughter is.The level of service for repairing my daughter's ongoing water leak is atrocious. He said he would turn this in. I ask where he was talking about, and he pointed toward the east side of my house. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Thank you for getting in touch. I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. 7 Jun 2022. Thank you Tracey. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. I've chased this up with our team so we can get this sorted for you ^Jade, Application process was very easy and the lady was lovely and answered any questions I had.

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