verizon trade in problems

rpaulmerrell 6 mo. We will send you a private message to follow your situation.>Elias, Good afternoon Jennk1, thank you for reaching out the Social Media Team, I can help you get the full credits for your trade-ins. Hello! If you use your own shipping materials, you must securely pack and label each device in its own package. Here are some answers to the most common questions about the device trade-in process. Goodness! Mobile device deals and promos FAQs | Verizon Phone: 1-888-369-5931 Email: CostcoOnlineSupport@wirelessadvocates.com Although you can get a refund on your phone within 90 days, you may still be responsible for early termination fees if you cancel your service after the trial period, which is typically 14 days. When it comes to trade-in values, this is where Verizon falls short. Then, if signed into My Verizon, youll receive a credit on your account. I expect my last two bills to be paid for my time and trouble. Verizon will pay for shipping to return the trade-in. Due to inactivity, your session has expired. Get up to $500 when you. I have spent hours on the phone and chat trying to solve problem, to no avail. Spent over an hour tonight (again) trying to work this out. To apply for this kind of trade-in you must be logged in to My Verizon. In fact, contacting the FCC may help fellow and future Verizon customers avoid a similar fate of endless aggravation. By using our site, you agree to our. Trade-in your Apple. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. You can request one shipping kit for each device from us, or you can choose to use your own shipping materials and print a label. SO I'm confident there's a huge under-reporting bias going on here. If you requested shipping materials and didn't receive the right quantity, contact the trade-in care team at 800-416-8894. If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Due to inactivity, your session has expired. On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. Try to resolve your issue using the normal channels but do not use 611 from your wireless phone. If it doesn't match the description or was submitted after 30 days you may receive less value than originally indicated. You will receive your first account credit within 1-2 billing cycles. Here's how to find your device ID. Just provide the information about your devices and we: To find out the estimated value of your device, answer the questions about its condition on the Trade-in page. Plus, a new line is required. See How Do I Trade In My Device FAQs. Questions? Here's the Catch With 'Free' AT&T, Verizon and T-Mobile Phones. I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. It nearly drove me insane. Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Thats what my trade in status said on the app. Thinking about trading in your phone? What the hell is going on? You can purchase / trade together, or you can purchase a new device and then trade in an old device later - and still get a promotional value. Use your submission ID or the email address that you used when you first made your trade-in request. Not a Verizon customer, yet? The system that issues the value has wrongly assigned that serial number of that device, and this could be a mistake on Samsung's part (reusing or reissuing an old serial) or Verizon's (erroneous data entry or out of date listing) or just a simple software error. You must be signed in to access this part of the community. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. Anyways, this is a pretty shitty way to treat MANY of your customers, and this is by no means an isolated issue. As a consumer myself, I know it's vital to get the proper promotions that are promised. Personal Business. wikiHow is where trusted research and expert knowledge come together. I want to report that I did begin conversation with several Verizon employees via the messaging and secure chat feature. Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. We'll help cover your costs to switch 2. Not a problem. If you misplaced your shipping materials, visit our Trade-In Tracker. Archived post. To create this article, 41 people, some anonymous, worked to edit and improve it over time. Note that I have all this documented in a chat. UPS sent "proof of delivery" that all four phones were delivered to Verizon. Your Device ID and IMEI are listed under the Device Information section. The promised value of the trade-in credit was $2400 ($400 + $400 + $800 + $800). If the actual appraisal value is higher or lower than the initial estimated value, we will adjust your credit to match the final appraised value. Clearly I am not alone in this behavior by Verizon based on the number of complaints here and elsewhere. your phone, and receive cash. I have never been so frustrated and appalled by the lack of customer service of Verizon as I am now. First they never sent trade-in kits. More Options ***Announcement: We're excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Start now. Does my phone have to be paid off to trade in Verizon? To trade in a device that's on an active line and keep the line active, you must first swap another device onto that line. The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. Thank you for reaching out to us! How do I remove my personal information before I send back my device? If you did trade in at a indirect or at home it could take longer. The reps on the phone couldn't figure this issue out. Please sign in again to continue. Our goal is to provide you with the best experience. I upgraded to the iPhone 13 pro and traded in by iPhone XR. The $35 fee helps to recover some of that revenue loss. Follow the steps below to get an estimated value for your device. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. Overall, the entire process generally takes 4 to 6 weeks. New comments cannot be posted and votes cannot be cast. I am waiting one more day before I submit my complaint to both the FCC and WA State Attorney General. We understand that you are experiencing an issue with your services. Receive instant credit, account credit, gift cards or buyback deals & promotions when you upgrade & recycle your old device. Why it was never clearly explained to the customer by all reps she chatted with? Verizon Class Action Claims iPhone Promo Scam We'll confirm the final value after we get your devices and validate the make/model, eligibility and condition. I think I'll take under advisement contacting the BBB and FCC. Sell Your Phone: Trade-In Your Smartphone for Cash | Verizon Level up your tech skills and stay ahead of the curve, A step-by-step guide to talking to Verizon corporate. You should not use this feature on public computers. Archived post. I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. You receive credit for your device(s) in one of these ways: Account credit applied within 1-2 bill cycles. Great deal right? I spent another 3+ hours today trying to reach a resolution, explaining the situation multiple times before someone finally acknowledged there was still a problem that needed fixing. or put that toward a. device. My Verizon Trade in problems! This takes about 2 weeks from the time we receive your device and you accept the Agreements. >Aldo. I'd like to hear verizon respond on the matter. I wasted months and days and hours of my life trying to sort out issues with my trade-ins. Watch How to find your device ID for more options. If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. Of course this phone isn't worth that much, but I traded it in with the understanding that they were boosting credit to get people to upgrade or whatever. If you requested a shipping kit but can't find or didn't receive it. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. In general, charging issues are caused by a damaged charging port or a battery that fails to hold a charge. You can trade in devices with us and you may earn a PayPal account credit or Verizon Gift Card. After 6 months of ongoing problems, false promises, and inability to get a hold of a manager, supervisor, or anyone who could escalate the problem, I filed a complaint with BBB and got a response from BGCO Executive Escalations at Verizon, with a direct phone number and email for a singular contact who was willing, and able, to address my problems. To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. Have a phone you love? We inspect the device you send to ensure it matches the information you submitted. I even spoke to one of the trade in specialists. Press 1 for English, and press 2 to speak with a rep. What the hell is going on? All tip submissions are carefully reviewed before being published. They'll pack and ship your device. *** Check out the trade-in FAQs page. Please respond to the Private Message we're sending so we can get a solution in place.

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