Bicycles do not require reservations, and tickets for their transportation can be purchased on the day of sailing at the terminal. The smoking of or other use of marijuana is prohibited anywhere in or upon any of our vessels or on any Steamship Authority property. 2023 Nantucket Ferry Schedules | NantucketFerries If you are unable to present a ticket for collection upon exiting the lot, we will have to charge you an amount equivalent to the aggregate of the charges that you would have incurred for parking in that lot for each calendar day your vehicle has been there, but no less than for a minimum of 7 calendar days. Customers making reservations by telephone will be told their reservation numbers by our reservation clerks. Hyannis Terminal:If the terminal is able to accommodate the parking of standby vehicles of customers using our drive-on/drive-off services, you may leave your vehicle at the terminal and it will be transported on a standby basis on the next available trip. Will I pay more if my vehicle is tall or if I have a container or a bicycle rack on top of my vehicle? 1. Close. Current/real-time parking lot information is readily available by logging onto our mobile website at SteamshipAuthority.com, by calling our parking information line at (508) 775-7275 (PARK), or tuning into 1610 AM on your radio. Steamship Authority hit by ransomware attack | WWLP Nantucket, MA Yes. For example, you may always change your license plate numbers, add or subtract passengers, and change your reservation to another trip on the same day without any additional charges or penalties. In its place, we have a new MASSIVE ferry where you drive your car on . The Steamship Authority is not responsible in any way for the operation of the customer's motor vehicle. Please contact the Group Sales office at groups@steamshipauthority.com to request an application. Are rental cars available at the mainland terminals? In the event of a disruption in service, customers with reservations on cancelled trips may make new reservations or travel on standby status when service resumes. Headstart reservations are available to eligible customers who have applied through the mail (addressed to our Mashpee Reservation Office only) or on our website, beginning on a date designated as Opening Day usually during the first week of January. You can also check our website listed on your slip to find out when you should return to the terminal for possible travel on a standby basis. Do I need to pay the fares for my passengers at the time I make my vehicle reservation? Tickets for the transportation of such items can be purchased on the day of sailing at any ferry terminal. Parking for the first calendar day (or portion thereof) is free, but thereafter, you must pay parking charges for each subsequent calendar day or portion thereof that your vehicle is parked or stored there. This can include larger items that are too heavy to be placed in the passenger area, such as medium-to-large roll-on luggage, large duffle bags, cartons, coolers, sports equipment, and any other items that may create a hazard to passengers. P-85 Effective January 4, 2023, 2022 Fleet Useful Life Obsolescence Report, Elliott Bay Design Group Hybrid Propulsion Study, Exploring Short-Sea Shipping as an Alternative to Non-Bulk Freight Trucking in Southeastern MA, Change, Cancel and Refund Policies (updated June 2022), Ticket Sales Program for Accommodation Partners, Application for displaying brochures at the Steamship Authority terminals, Medical Travel Program for Excursion Residents, For persons who have urgent standby travel needs today. What if I can't get a reservation for the particular trip I want? How do I sign up to receive SSA's travel alerts via text messages? Reservations can be booked online, over the phone or in person at any of our terminals. What do I do? Generally there are no restrictions on the use of these books. Print. Does the Steamship Authority have any special group fares for student and youth groups? What is the Steamship Authority's Headstart Reservation Program? The Steamship Authority said all travel on the Vineyard route will be reservation-only through Monday, August 30. The automobiles length also includes any load on the vehicle extending beyond the front or rear bumper (including but not limited to a bicycle rack). If you have purchased a new car, our Reservation Office can adjust the size of vehicle in your reservation to match the size of the car that will be traveling, but license plate numbers cannot be changed. If the reservation was paid for with a ticket from a 10-ride ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. Our Nantucket Terminal has only a few parking spaces for use by our customers. F-114 Effective January 4, 2023, Passenger Tariff MDPU No. Starting at 7:30 AM on . SSA senior managers also found themselves explaining the cancellation policy for ferries after last week's storm. 02557, (508) 693-0125 If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. 2018 Summer Operating Schedule Report Appendix C, 2c. Generally, when winds get around or over 25 mph they will cancel the fast boats. Please obtain a confirmation of your appointment with the details of the appointment (see below). In the event that you do not remove your vehicle within the time period for which the parking charges have been paid, you will be required to pay all additional parking charges due before you can remove your vehicle from the lot. You may cancel a reservation online, by telephone, or in person at our Reservation Office during normal operating hours. They just retired the Islander, which was decades old. The SSA is anticipating an impact to its schedule due to a shortage of deck officers. Can I travel with my vehicle between Hyannis and Nantucket without a reservation? Yes, lower excursion fares are available mid-September until mid-May of the following year. Can I make a reservation even though I dont yet have any information about the car? This means they will be held under your name until you provide information regarding the specific person (or vehicle) who will be using the reservation. Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. A long winter of frequent storms, from October's Hurricane Sandy to a three-day storm in early March, has been especially difficult for a group of frequent Island visitors: the Steamship Authority's fleet of vessels, the hardy group that connects the Vineyard to the mainland. Write a Review. endstream endobj startxref Steamship Authority's Full 2023 Ferry Schedule Steamship Authority Fares: Adult $10 one-way, $20 round-trip; Child (5-12) $5 one-way, $10 round-trip; Child (under 5) free; Bicycle $4 one-way, $8 round-trip; Autos (under 17' length thru 5/14) $98 one-way, $196 round-trip; Autos (17' but under 20' length thru 5/14) $108 one-way, $216 round-trip. (508) 778-7633 TTY, 1 Steamboat Wharf Are there any restrictions on my vehicle reservation? you are agreeing to the Twitter Developer Agreement and Developer Policy. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. Nor may alcoholic beverages be served on trips of more than two hours to any passenger within one-half hour before the vessel docks. All changes are subject to certain conditions and restrictions: In the event that your reservation is neither changed with at least one hour advance notice nor used as reserved, no refund shall be issued, although the reservation may be used for standby travel on the date for which the trip was scheduled or at our discretion, on the following day. A person traveling under the Preferred Space Program must use the same vehicle on each segment of a round-trip, unless we specifically approve the customer's use of a different vehicle on the trip's return segment. Steamship Authority @SteamshipMA. It is your responsibility to return to the terminal at the appropriate time, and your failure to do so will result in forfeiting your place and being dropped from the standby list. Change and Cancellation Policies Reservations may be changed up to one hour before the scheduled departure. https://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A, https://public.govdelivery.com/accounts/MASSA/subscriber/new, Click here to subscribe to our eNews or manage your eNews preferences. Failure to do so will result in the imposition of a drive-on/drive-off charge, if the Steamship Authority elects to load the vehicle and trailer on your behalf (available on the Hyannis-Nantucket route only) or in a refusal to allow you to board the vessel with your vehicle and trailer. Responses to Public Comments Received Regarding the Preliminary Report on the Feasibility of Providing Freight Service between New Bedford and Martha's Vineyard, 4. One person in the group must be designated as the individual responsible for picking up the groups tickets and for coordinating all other aspects of the groups travel. You may also use your name instead of a license plate number and for other information necessary to make the reservation. Reply. I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. Steamship Authority cancels some Memorial Day ferry trips due to Yes. Reservations cancelled at least two hours before the scheduled departure will be fully refunded. A communication from the Springfield Parking Authority (see Section 15 of Chapter 674 of the Acts of 1981) submitting its audit report for the fiscal. For your convenience, all shuttle buses have bike racks, capable of accommodating two bikes during daylight hours. You can take a car to and from Martha's Vineyard from Woods Hole. If the reservation was paid for with a ticket from a 10-trip ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. I have a disability. Generally, each ticket is valid for passage only if used within one year from the date the ticket is sold. A stock photo of a ferry entering Nantucket Harbor. 2018 Winter and Spring Schedules Appendices D - I, 2a. Can I smoke cigarettes, e-cigarettes, marijuana or cigars on the ferry or at the terminals? In addition, passengers with vehicles traveling on a standby basis have boarding priority over walk-on passengers. 1 Cowdry Road If you wish to receive our Travel Alerts, such as trip delays or cancellations, via Text Message, visit our website at www.SteamshipAuthority.com/email_lists. Please consult the Customer Handbook for eligibility requirements. This special fare may not be used for commercial or business purposes in either direction. F-113 Effective January 4, 2023, Freight Tariff MDPU No. Policies, Forms & Information; FAQs; Jobs; History & Organization; News; Meeting Notices, Agendas & Minutes; Doing Business with Us; Freight Customers; . Are there any restrictions on the use of the 10-ride high-speed ferry ticket books? Preview. Martha's Vineyard ferry cancellations have reached 550 so far this year The Steamship Authority Reservations & Information (508 . (NOT part of Medical Program), Drive On/Off form - Hyannis and Nantucket - Release and Indemnification Agreement. In other words, they must make their return trip to the Island no later than 30 calendar days after the date of the vehicles initial trip from the Island under the tickets first segment. hbbd``b`$X-`]$X@D([bM_@ @y.Hzb0o8XD=F@#C_ U Our computerized reservation system has a wait list capability. From there, navigate to the My Profile section. Generally, 20 or more individuals must travel together as a group in order for the individuals to be eligible for a regular group fare. Travel by Ferry | Nantucket, MA - Official Website Though the second book is sold at a price that reflects no discount from our regular automobile fare, the tickets in that book have no expiration date. When can I make a reservation for the high-speed passenger-only ferry? Based on per room/per night. Automobiles under 17 feet in length are charged the regular fare. Vehicle reservations must be made in the name of the person traveling with the vehicle and are non-transferable from one person to another once made. If any of these allocated spaces are not reserved within the specified time periods, they are transferred back to the pool of spaces available for reservations by the general public. 888-44-FERRY info@88844ferry.com. Yes. Yes. Massachusetts Steamship Authority closely watching Henri - WCVB Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. Please consult the customer handbook. Passenger reservations are not needed for our traditional ferries to Marthas Vineyard and Nantucket. 2018 Winter and Spring Operating Schedules Report, 1b. (Please refer to our Customer Handbook.) The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. To travel under the Steamship Authoritys Preferred Space Program, your vehicle must be less than 22 feet in length and listed on your Profile account. and correct. In a press release issued Tuesday morning, SSA spokesman Sean Driscoll wrote: "The Steamship Authority is pleased to announce that reservations for travel can now be made or changed [by] calling . The spaces are made available on a first-come, first-served basis at the discretion of the Nantucket Terminal Manager and/or the Terminal Agent on duty. However, they will be transported only on a space-available basis. I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. At the time of boarding, our terminal employees will also inform the vessels crew of any assistance you will require while aboard the vessel. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Cancel. "No general standby travel will be permitted, but customers who had. I have purchased individual passenger tickets at the regular fare. 228 Palmer Avenue Falmouth, MA 02540 Do I pay a normal commercial fare? Passengers are not allowed to bring alcoholic beverages on or off a vessel except for beverages that they are transporting as personal baggage in unopened containers, which may not be opened while the vessel is underway. High winds cancel morning ferries - The Martha's Vineyard Times Nantucket Terminal:Unless you are informed that you should remain at the terminal for possible travel on the next scheduled trip, you must depart with your vehicle from the Nantucket Terminal. 2023 The Steamship Authority Home; Schedules; Reservations; Visitors; Residents; Because none of the passenger areas on the following vessels are accessible by elevator, passengers with disabilities will have limited access to passenger amenities: the M/V Gay Head and the M/V Katama. Vehicles parked at parking lots that are not equipped with parking ticket dispensers are still subject to parking charges. . Should you decide to travel on any of those vessels with a vehicle towing a trailer, you will be responsible for loading and unloading your vehicle safely and quickly within the normal time constraints of the loading and unloading process. Here you will find applications and program information available The tickets in these books are valid for transportation for one year from the date the ticket book is sold. Travel between Martha's Vineyard and Woods Hole: A portion of the available Preferred Spaces are sold beginning at 7:30 am seven days prior to the island departure date, and the remaining portion of the available Preferred Spaces are sold beginning at 7:30 am on the day prior to the island departure date. Vineyard Haven, MA An Act relative to the Steamship Authority audit report Crocker Inn Rates and Policies | Martha's Vineyard Printout of appointment from medical office, Written letter from medical professional on office letter head with signature of a healthcare professional. If you are planning to take the high-speed passenger ferry to Nantucket, reservations are recommended especially during peak travel times including holiday weekends and the summer months of July and August. Year-round, daily frequent passenger and auto ferry service between Woods Hole, Cape Cod and Martha's Vineyard. Under the cell phone field click the box I want to receive Text Alerts for schedule changes and waitlist fulfillments. Dont forget to hit the Save Changes button before leaving this page. Welcome to the Steamship Authoritys Downloadable Forms page. The permit is only allowed to be transferred from one vehicle to another in certain circumstances, such as when a permitted vehicle is wrecked and/or the customer purchases a new vehicle. If you want to travel on a standby basis from Nantucket, customers must have a paid or pending reservation. Vehicle travel on a standby basis is not available on the Martha's Vineyard route during the Memorial Day Weekend, the Independence Day Holiday Week, the Labor Day Weekend, the Columbus Day Weekend, and on Fridays, Saturdays, Sundays and Mondays during the summer from late June through Labor Day. No pets are allowed on any passenger seat or table. Home. Upon entering the lot, it is your responsibility to inform the parking lot attendant on duty the number of calendar days (or portions thereof) that your vehicle will be parked there. You can provide us with this number when making vehicle reservations either online or by telephone. In addition, travel under the Preferred Space Program may not be used for commercial or business purposes. In Season (Memorial Day - October 31) - $450 and up. 02568, 1 Seaview Ave What do I do? If you already subscribe to our travel alerts and would like to change you preferences, click on the link "manage your Travel Alert preferences." Yes. If an insufficient number of customers volunteer to be bumped to meet the emergency situation, the Terminal Agent will then bump the lastvehicle(s) which checked in at the terminal for that particular trip. What happens if I simply do not use my reservation? Existing vehicle reservations will be honored at Authority terminals, and rescheduling and cancellation fees will be waived. Once you arrive at the departure terminal, our employees can verify that you are the person for whom the reservation has been made. The rate is based on the number of calendar days-or portion thereof-that your vehicle is parked or stored there. Check out our 'Ways to Save' for residents page! We sell multi-ride cards for passenger travel on our traditional ferries to Nantucket and Martha's Vineyard which significantly lower the fare on a per-ticket basis. Early morning high winds have cancelled several Steamship Authority ferry crossing this . Reservations can be made up to one hour before the requested scheduled departure. It is too soon to know how Dorian will impact the boats this weekend. Generally, 10 or more individuals must travel together as a group in order for the individuals to be eligible for this student group fare. 1 reply 1 retweet 0 likes. How many Headstart reservations can I make? Customers may also obtain copies of their reservation confirmations at any of our ferry terminals or Reservation Offices (upon presentation of proper identification). Driving Directions: Please note: in some cases, the address provided in the directions may be different from our actual location. Customers making reservations online may print copies of their confirmations on their own printers. Motor vehicles and motor boats transported on the Authoritys vessels may have gasoline in their fuel tanks, provided that their gas caps are secured. Any transferable Headstart reservation for which we have not received a completed transfer slip by the appropriate deadline will be cancelled. Dont wait. Preview. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. Additional Terms and Conditions - Norwegian Cruise Line Due to Covid-19 precautions, all passengers are required to wear a cloth face coverings while on board our shuttle buses and ferries and at any ticket office. Woods Hole, MA A shortage of deck officers at the Steamship Authority will likely mean a reduction in service for the early summer schedule of the boat line's Nantucket fast ferry, . Customers need only have their reservation confirmation or reservation number upon checking in at a terminal in the event the terminal employees are unable to confirm their reservations. . At 9:15 a.m., the Steamship Authority announced that all trips had been canceled through 5 p.m., including the scheduled 5 p.m. departures from Woods Hole and Vineyard Haven. Steamship Authority's ticketing still delayed following ransomware attack. . This cannot be done online. 2018 Proposed Summer Operating Schedule and Appendices A - B, 2b. 'You are 2155th in line': Steamship Authority opens Nantucket ferry For more info, visit our Accessibility page. The company said safety is not an issue as the attack didn't affect radar or GPS capability. Only baggage accompanied by a ticketed passenger is permitted on the luggage carts. Customers who are required to return to the terminal at a particular time are not guaranteed travel on the next scheduled trip, as we generally will require more standby customers to return to the terminal than can be accommodated on the next trip. Customer service is important to us and we will endeavor to help those customers make new reservations at the terminal, even though the general public may not be able to make reservations at that time. If you prefer, you may provide vehicle information about your own vehicle (as opposed to the rental vehicle). Our daily parking rates vary depending on the time of year and the location of the parking facility. For more information about our standby procedures, please click here. That way, you'll have time to park in one of our off-site parking lots. Rich Saltzberg. SSA Explains Storm Cancellation Policy - Vineyard Gazette The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority's ticketing operation continued to be affected by . Like. Dont forget to hit the Save Changes button before leaving this page. Retweet. Buy Tickets. For more info, check out the Accessibility page. SteamshipAuthority1 - YouTube A proposed bill would give mainland ports more say in Steamship All passengers and vehicles must be at the dock and ready for boarding at least 30 minutes prior to scheduled departure. Steamship Authority Facing Deck Officer Shortage Passengers who refuse to submit to such screening, searches and inspection will not be allowed to board any vessel. Any person who is eligible to travel on an Auto Excursion Fare as well as anyone who is a year-round or seasonal resident of Martha's Vineyard or Nantucket is eligible for the Preferred Space program. Can I transport or consume alcoholic beverages aboard the ferry? All smoking materials (including but not limited to matches, cigars, cigarettes, e-cigarettes and pipes) must be extinguished prior to boarding. Am I required to make a passenger reservation for the traditional ferry to Nantucket or Martha's Vineyard? Student commuter book application for students attending college or technical school off-island, Public Service Announcement regarding cycle safety on Martha's Vineyard, Tips for getting assistance booking trips for off-island medical appointments, Helpful travel tips for Martha's Vineyard residents, Helpful travel tips for Nantucket residents. We may refuse to move a vehicle that cannot be loaded onto or unloaded from a ferry under its own power if, for example, the loading of the ferry may be unduly delayed, or if the appropriate equipment is not available to tow, push or transport the vehicle safely. For more details, please see Part E, Section 4.5, of our Customer Handbook under Policies, Forms and Information. To enroll in either program you will need to fill out the appropriate application and submit to the Reservation Office or Ticket Office by the end of the year. Current Status - Steamship Authority It was a fantastic ship and I'll miss it. Can I travel with my vehicle between Woods Hole and Martha's Vineyard without a reservation? How does standby work on the Nantucket route? Click here to watch a video on how to change your vehicle reservation online. The Steamship Authority Wednesday continued an inch-by-inch process of manually piecing operations back together following the ransomware attack last week that shut down its website and IT systems. The 8:30 departure from Vineyard Haven, aboard the freight ferry M/V . Hyannis, MA Navigate to the About section and click on the Policies, Forms and Information page in the drop down menu. Reservations not changed with one hour's notice can be used to travel standby that day only. Can I obtain a parking permit instead of paying the daily parking rates? you are agreeing to the Twitter Developer Agreement and Developer Policy. The Steamship Authority says it has waived rescheduling and cancellation fees and will continue to honor existing trips that were made prior to the attack at the terminals. Further changes will incur a $10 fee per change. What happens if I simply do not use my high-speed passenger-only reservation? How do I sign up to receive waitlist notifications via text messages? 70 reviews of Steamship Authority "The Steamship Authority, Lifeline to the Vineyard. Cancel Block. We allow bona-fide students and teachers to have off-season permits which are valid for a time period that coincides with thier fall/winter semester. Our Preferred Space Reservation program allocates a limited number of vehicle spaces to assist island residents traveling back and forth to the mainland for medical and personal needs. (508) 457-5867 TTY, Union St & Water St Steamship Authority answers question: Who's the next ransomware victim? Ferry Schedule. Note: in response to COVID-19, Vineyard route automobile ticket books are now good for two years from the date the ticket is sold. Steamship Authority Purchases Third Replacement Vessel If you utilize our towing/pushing service, you will be required to immediately remove your vehicle from the terminal upon reaching your destination, or you will be subject to parking and additional charges. Reservations may be changed up to one hour before the scheduled departure, with the first date change at no charge. However, vehicles over 6 feet, 6 inches in height may be restricted to particular vessels, trips or spaces in vessels. Upon payment, the attendant will provide you with a receipt stating the time period for which you have paid. This enables us to provide you with more accurate maps and internet-based driving directions.
steamship authority cancellation policy