Just returned from a 6week tour of Australia and Singapore. We're thrilled to hear how well your first trip with us went, and we'll make sure Nick and our Peru team hear about it.Here's to many more Audley adventures, and we can't wait to send you on your next exciting trip away!Best wishesAudley Travel. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. Tamatha talked with us about our dreams for the trip and was able to create a perfect itinerary. In fact the first flight was delayed. In addition, it is extremely difficult to follow the directions Audley includes in their travel packet: key information is buried in non-essential information about the area, you have to flip back and forth in their book to find where you are supposed to be when. We look forward to organising your next adventure. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. In other words, it is not the fault of one bad travel agent at Audley. And their emergency call number team has no control once there is a problem and each time you call you get someone different so there is never any one person keeping tabs on your trip. Once in Bali, everything was seamlessly organized. Audley helped us have the best trip of our lives. Our accommodations at More Quarters in Cape Town, South Africa - absolutely fabulous. Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. We have the emails from our agent promising a refund and yet we did not get a full refund. Audley Travel organised the most efficient and perfect tailor made itinerary for our family Christmas-NewYear holiday to discover a most inspiring Country and People. Thank you for having an open conversation with us about your experience. We'll make sure your kind comments are shared with Shannon and her leadership teams too. Expedia is an online travel agency founded by Microsoft in 2001. We had an amazing trip organized and executed by the Audley team through out South Africa. Regarding Audley, the hotels and most excursions were fine. Best wishesAudley Travel. David L, New Zealand Specialist | Audley Travel They listen to our wishes and enabled us to have a holiday of a lifetime, paced exactly right for us. We are delighted to hear how well Mat and his team handled everything for you. Speak to a certified specialist to start planning your tailor-made vacation. Thank you so much for your feedback, it is great to hear you have had a wonderful trip to Australia and Singapore. This experience sparked my passion for travel and my love for different cultures. International Association of Better Business Bureaus. Yes, ultimately Audley went over my budget by $400. We are quite fussy with our travel plans and yet nothing was too much trouble. We highly recommend this travel company. They do not actually verify accommodations and arrangements and leave them up to local contractors to deal with. My love of travel was formed later in life and didn't really begin until I spent time on the west coast of Ireland and specifically the town of Dingle in County Kerry. Thank you for your recommendation too, it is much appreciated. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. I have also planned my own trips. We will definately use them again in the future. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. Nothing could be further from the truth. Best wishesAudley Travel. Included numerous tours, I.e. Working at Audley Travel: 7 Reviews Audley Travel and COVID. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Right up to us going he kept tweaking things to avoid the problems in southern peru. Hi FinnyBillThanks for taking the time to share your feedback with us. Dear Mrs StephensThank you for leaving your review. Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. That barely reimburses us for the extra money we paid for a private tour of the pyramids we did not get. Reply from Audley Travel. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Our country specialist Tamatha was superb, especially since she had visited many of the areas we wished to see and experience. We are quite fussy with our travel plans and yet nothing was too much trouble. The itinerary he arranged was perfect, listening to all of our likes and dislikes. 4)In addition, we were supposed to be on a different ship and had to pay extra to be moved to this one. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. I was in the early stages of planning a trip through Audley for my parents but notified them we will not be using them for that trip, and that we would be cautioning everyone else we know against using such an unprofessional company. We are thrilled to hear how well Laura and the team looked after everything for you, and are delighted you had the most fabulous time exploring Japan. Audley Travel Reviews | Read Customer Service Reviews of www Once again, Audley Travel remains the gold-standard of holiday planners! Audley Travel Reviews - 2 Reviews of Audleytravel.com | Sitejabber This is our third trip with Audley. How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? Audley Travel responded to this review on 16 Mar 2022: Audley Travel responded to this review on 03 Nov 2021: Audley Travel responded to this review on 23 Feb 2021: Audley Travel responded to this review on 23 Jan 2020: Audley Travel responded to this review on 28 Oct 2019: Audley Travel responded to this review on 02 Apr 2019: Audley Travel responded to this review on 25 Mar 2019: Audley Travel responded to this review on 01 Mar 2019: Audley Travel responded to this review on 21 Jan 2019: Diversity, Equity and Inclusion Committee. No personal service, inaccurate paperwork, communication via automated messages, inability to address the rare communications to both of us, no retrieval/use of our known travel preferences. We finally booked Thailand with Mat and could not have been happier. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. We can't thank her enough! The world is a big, wide-open place, and making decisions can be difficult. We arrange trips to more than 80 destinations throughout the world and across each continent. We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and it has been the most fantastic adventure/experience! We had used the company on 4 occasions before and knew we could trust them. I dealt with Jenny R. and Kristine K. Wonderful girls who couldn't have been more helpful. Great companies such as Tauck Tours offer all inclusive week in ****** ($1072 per day) with tipping for drivers and local guides, lunch and dinner with wine in superb restaurants included. We travelled in comfort, with attentive guides and drivers at every stop. As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! Hi EmmaA huge thank you for sharing your experience with us! We are thrilled to hear that Mark was able to use his skills and insight to organise a trip that met all your needs and preferences.At Audley Travel, we pride ourselves on providing exceptional customer service and personalised travel experiences, and we are delighted to hear that our local partners went above and beyond to make sure your trip was successful. I have traveled most of the world in the last twenty years. Date of experience: 22 March 2023. ***** made a huge point to underline Audleys commitment to book a solid program custom made to our specifications and needs, stating That is the reason you travel with Audley..you get personalized attention to your wishes and needs and attention is paid to the most minute details of your itinerary. We compared costs against other providers and they were competitive. Extensive knowledge of the area, and knows how to build the perfect holiday tailored to your needs. Our paperwork is intended to make things easier and not confuse so we apologise for any inconvenience for this. First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. It's been three weeks, we have been back in the States for two weeks, and we have heard nothing. Audley planned and arranged our trip to Singapore, New Zealand, Australia and Borneo. Verification can help ensure real people write reviews about real companies. After cajoling and complaining, they refunded our money in full, hence I am editing my previously negative comments here. Both associates I dealt with were fantastic at their jobs. All of the tours, including helicopter trips and day cruises were excellent. From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. We finally booked Thailand with Mat and could not have been happier. The place was Awful. Or perhaps embarking on a serene river cruise along the Nile or Mekong? I like every single detail planned to the extreme and Laura was just wonderfully kind, passionate and accommodating! It sounds like you had an unforgettable getaway, and Audley's extra attention to detail truly shines through. I really enjoyed working for Audley Travel. How to find a good travel agent, Need to file a complaint? As you know from travelling with us in the past, we take great pride in our attention to detail, and are glad your trip was seamless! The trips with out exception superb and the travel arrangements spot on to ensure that this was really a fantastic experience. recommended to friends for future bookings, Hi LGWelcome back home! BBB Business Profiles are subject to change at any time. We hope to hear from you again when you're ready to start planning your next adventure! This rating has improved by 10% over the last 12 months. I have shared your comments with Harriet and her manager, it's great to hear Harriet created the perfect trip for you and your family and we look forward to you travelling with us again soon. Audley helped us have the best trip of our lives. As a point of information, both my husband and I are PhDs and we are comfortable dealing with complex information. Dear Andrew, thank you so much for your comments and I am happy to read overall you had good time in Thailand. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. from the word go she was helpful, kind, super organised and knew what and where she was talking about. Best personal travel experience. Audley Travel were amazing and honoured our booking at the original price. Audley Travel is a tour operator. Having booked a long haul holiday with exhaustive support from Audley Travel which ultimately had to be cancelled they have always been responsive and sympathetic to ongoing issues that we have had to face in 2020 and dealt with the issue in a professional and positive communicative way. We are delighted to hear how well Carter and the team looked after everything for you, and we can't wait to work with you again on your next big Audley adventure!We'll make sure your kind comments are shared with Carter, and our partners in Australia. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. Dear ThomasThank you for taking the time to share your great feedback with us! She kept in touch regularly with us and was very helpful in explaining everything. 1)I paid over two thousand dollars extra to have private access to the pyramids (5:30am before they open) and it was canceled by the tourism folks. No travel agency gets credit for a great destination (no travel agency created the beauty of New Zealand or Australia). Subscribe to our e-newsletter for the latest travel updates and inspiration. The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. Simply Incredible! Audley Travel Traveller Reviews Really? Used Audley Travel for a two-week trip to Hawaii. The accommodation was first class, very clean and in good locations. Hi JackieThank you for taking the time to tell us about your experience! I will pass this back to your specialist and their manager. They listen to our wishes and enabled us to have a holiday of a lifetime, paced exactly right for us. recommended to friends for future bookings, Hi LGWelcome back home! Dear PeterThank you for taking the time to share your great feedback with us. We will be using their services again. They scheduled us in excellent hotels, arranged great personalized excursions, and provided us with superbly detailed information. We requested the best hotels and they were all very good. BBB Business Profiles generally cover a three-year reporting period. Seller of Travel Ref. Your entire vacation is designed around your requirements, Select your preferred style of accommodations, Create the perfect trip with the help of our specialists, All our specialists have traveled extensively or lived in their specialist regions, The same specialist will handle your trip from start to finish, Make the difference between a good trip and an outstanding one, Hand picked by us or our local partners as the best available, Offering more than just dates and names, they strive to offer real insight into their country. Interested in a career in travel? Best wishesAudley Travel USA. Best wishesAudley Travel USA. I'm giving it average, because I enjoyed Vietnam. Audley Travel (audleytravel.com) Travel Agents - RIP OFF?! Well guide you through the process. We have traveled quite a bit and have worked with a number of different travel companies over the years, and as a result I feel confident in sharing our highest praise of Matt and the Audley team. Every part of this holiday felt magical and it was down to Mat & Audley leaving nothing to chance. We look forward to working with you again and to send you away on your next dream Audley vacation. Hi ZenaThank you for taking the time to share your great feedback with us. Simply Incredible! I wrote them a three page letter that was never acknowledged. He listened carefully to our thoughts and then planned us an excellent trip. As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. In this case, it sounds like perhaps the services we offer were not a great fit for you as an independent and experienced traveler. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. Audley Travel is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Fortunately, the general manager of the resort took it upon himself to make our experience right. We are delighted to hear how well Alice and the team looked after you, and are glad you had a perfect trip exploring the wonders of Brazil.We look forward to sending you away on your next Audley adventure!Best wishesAudley Travel. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. A trip through Western Australia allows you to seamlessly blend delectable food, vibrant wines, and abundant wildlife experiences. Audley failed to meet its commitment to us: not correcting mistakes in the original itinerary that were pointed out in Oct 2021; not sending any information about the final itinerary until 3 days prior to our flights to ****** which led to our being unable to revise the itinerary and undo mistakes; booking a substandard motel room in ***** (after complaining, B&B owners moved us to the suite we had actually paid for); sending us at the last minute a detailed itinerary that had no details about our guided tours. We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. (See notes){From *****- in acknowledgement of the situation and validating why you feel that your room is not exactly like the renderings provided, we would like to refund you the cost of the upgrade that you paid for this suite, which is $372 per person}{From ***** - You had paid an additional $740 per person to upgrade to the Presidential Suite on the ***************. You get to travel to your country at least once a year and become a travel expert in your region. Japan was one of our last destinations to re-open since the Pandemic, and we are glad to have finally been able to send you on your most-anticipated trip.We look forward to sending you away on your next dream Audley trip, and will make sure your kind comments are shared with Laura, her leadership teams and our partners in Japan too.Best wishesAudley Travel - Directors Office. Audley Travel Review - Which? 2023 Trustpilot, Inc. All rights reserved. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. 5)Upon arriving at the ****** Resort we were taken to our room that was not what we were promised. a lovely friendly manner too. Thank you ! Your money is safe when you travel with us. I would highly recommend going with someone else who can make the logistics clear and easy to use. The hotels selected were excellent. We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. Audley failed not only in the arrangements discussed in this letter but as a company that promises to take care of everything for you. Both extremely knowledgeable, professional and patient! 2 reviews for Audley Travel, 1.5 stars: 'I turned to Audleytravel because I wanted an individualized trip to India and wanted to avoid problems. All rights reserved. Find out more about our approach to Sustainable Travel. We hired Audley Travel to assist of with planning our trip to Thailand. Audley Travel Traveller Reviews We have no hestitation in reommending them. It was full of useless information, but lacking in facts that I needed. However, after landing in New Delhi Audley's Indian business partner was in charge and we encountered numerous problems: unsatisfactory hotels, some of them truly horrible; communication problems . We visited Bangkok, Chiang Mai and Phuket. Great personal attention provided by knowledgeable team. Audley Travel Engaged Employer Overview 354 Reviews -- Jobs 657 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Country Specialist Reviews Updated Apr 8, 2023 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership ****************** husband and I went to ******, *****, July *****, 2022. We will definately use them again in the future. After several communications they offered a refund of $2,105 which does not come close to what they owe us. Best wishesAudley Travel. The place was Awful. It features trip ideas from our specialists alongside hand-picked stays and experiences, and introduces our approach to creating meaningful travel experiences. When Sweden closed to Americans, Audley offered credit. Speak to a certified specialist to start planning your tailor-made vacation. Join our mailing list to receive the latest updates and travel inspiration, All prices are in USD unless otherwise stated, CST#2117258-40 | Fla. We could not have put this together without Tamatha's knowledge and help. Audley Travel - Facebook We'll make sure your kind comments are shared with Emily, Sofya and their leadership teams.Best wishesAudley Travel. We also ensure all reviews are published without moderation. We did not get what we paid for, and we are due a full refund for this. At one of the hotels Audley uses, the person at the desk who was helping me with a very confusing Audley-booked excursion mentioned that about half the Audley clients had problems. Cannot recommend enough. Thank you Mat, thank you Audley. A good agency at minimum handle logistics well. We will make certain that your kind words reach Mat, his leadership team, and our Thai partners.We cannot wait to help you create your next Audley adventure!Best wishesAudley Travel, First Holiday with Audley to South AmericaNick did a great job of arranging everything with great hotels and tours. View customer complaints of Audley Travel, BBB helps resolve disputes with the services or products a business provides. We were originally booked for *************** and that was changed to the **************. It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. And he did not have our flight confirmation number and flight information either. We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. The hotels selected were excellent. He listened carefully to our thoughts and then planned us an excellent trip. Start planning your next adventure with Audley. Audley helped us have the best trip of Audley helped us have the best trip of our lives. Alice Geary has been fantastic to work with for our Brazil holiday. We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. What are we paying Audley for? Reviews | Customer Testimonials | Audley Travel We also ensure all reviews are published without moderation. 3)On our Nile cruise the room was not what we were promised (as evident from the pictures we received prior to). Flawless planning and Natasha has been brilliant in providing information and advice for our very exciting trip to East We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. Having never been overseas before the services provided by Audley Travel were essential to us having such a successful trip. Audley does not in my experience. Mark listened to what wed like to do whilst we were travelling and advised accordingly. It did not disappoint. The guides supplied throughout were very helpful and friendly and always there when needed. Audley Travel | Better Business Bureau Profile They create the impression that they are inundated with new leads throughout the year at interview stage but this in reality is not the case. I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. Dear Mr TarantThank you for taking the time to graciously update your review. As part of our trip involved a small tour of the Borneo river and rainforest, we joined other travellers. I dealt with Jenny R. and Kristine K. Wonderful girls who couldn't have been more helpful. Consumers should be aware that travel insurance will not refund your money in the event an airline or tour operator offers credit for flights, hotels, tour plans, etc. We stayed in Tokyo & Kyoto & visited Osaka to watch sumo wrestling! Flawless planning and execution of our Japan trip by absolute seasoned pro Laura Liszewski. Audley Travel insights Based on 7 survey responses What people like Ability to meet personal goals Feeling of personal appreciation Support from manager Areas for improvement Fair pay for job Overall satisfaction Energizing work tasks Great company Concierge (Former Employee) - Home Based - March 8, 2022 Enjoyed working here Country Specialist (Former Employee) - Boston, MA - July 7, 2017. Since the beginning, weve strived to work with local people and businesses in our destinations. This was two days wasted of a twelve day trip. The planning and support from Mat from holiday inception to departure was magnificent - his knowledge of the area we were visiting provided both reassurance and fabulous insider information. They were very knowledgeable, articulate and were genuinely excited in helping my wife and our family plan a trip. Their customer service out of Boston was excellent. Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. Rated 4.8 out of 5 based on 3261 reviews on. Yeah, after typing all of this, I REALLY regret going through w/ them. It is, therefore, imperative that one deal with a highly reputable tour operator, and in the end, Audley was that kind of tour operator. Hi TimThank you for taking the time to share your kind comments with us.
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audley travel complaints