Reddit and its partners use cookies and similar technologies to provide you with a better experience. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. But the term may be foreign to you if youve never had to do it. The content They don't even pay the seller for 5 days!!! So I was browsing tickets recently and clicked on the tickets to see what they would cost with fees and taxes included. -------------------------------------------------------------------------------------------------------------------------------------. I see a previous representative tried to leave a voice mail with you letting you know that because you didnt make all your money back on your resell, we refunded you your buy fees as a one time courtesy. Next, the acquirer forwards documentation about the dispute to the merchant. Transactions for which the shipping information doesnt match the cardholders address. Fraud Detection: Here's How Merchants Can Stop Fraud in 2023, How to Dispute a Charge: 5 Essential Tips for Consumers, 18167 US Highway 19 N What Is A Credit Card Chargeback? - Forbes Advisor Multiple, identical items purchased in quick succession. See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Cherry valley New York, Rustys Rod Shop Rusty Grindle Criminal activity and thousands in damages to my 6 figure truck build. I don't remember agreeing to it, but it is possible I may have agreed to it. And most of the top credit card companies will work with you to resolve the issue. Sub-Category: Other Is The White Lotus breaking up with Four Seasons ahead of Season 3? Ripoff Report | Stubhub Review - Internet - Stubhub why doesnt allow They either failed to perform due diligence and let a fraudster impersonate you to conduct a purchase, or if you did authorize a sale, the merchant didn't provide what was promised. The issuer will also claw back the disputed amount from the acquirer. Email address Create your store Build your dream business for $1/month Start your free trial, then enjoy 3 months of Shopify for $1/month when you sign up for a monthly Basic or Starter plan. If a dispute goes to arbitration, then it's out of the bank's hands. This is also known as a chargeback. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. This article was written by Jennifer Mueller, JD. One of the most common reasons a cardholder may request a chargeback is the identification of fraudulent or unauthorized transactions on their account. Usually, you will have the ability to dispute a charge through the web page listing all of your transactions. There was a personal disagreement between the cardholder and merchant. Any evidence of activity that the cardholder themself did not make or approve a transaction could motivate a bank dispute. Aaron is an avid global traveler and miles and points enthusiast. You should have the option to opt for a refund on the StubHub wallet page in your account on the desktop site. A credit card can be preferable to cash for covering wedding costs. Amazon has One Click but you can reverse the charge in the first hour. A chargeback is an action taken by a bank to reverse electronic payments. I also sent the dispute letter to their legal department. The merchant failed to provide the goods or services promised. In order for your account to be reactivated you must drop the dispute directly with your bank or Credit Card Company. Usually, there is a Dispute This Charge option when you expand a specific charge. Make stubhub issue them refunds. Did you drop the chargeback? However, you must follow the required procedures and dispute the transaction before the deadline passes if you want to take advantage of these consumer protections and get your money back. Solved: Dispute Cancellation Fee - StubHub Community Stop losing money to chargebacks. "If you feel like you're hitting a wall," Rau says, "don't be afraid to ask for a manager, and if you're still not making progress, don't be afraid to tell them they're losing you as a customer.". Las Vegas Nevada. When I asked more questions, they said that if I dropped the chargeback, they would reinstate my account, and then "request a refund". The industry has come to term this type of abuse friendly fraud. If you abuse chargebacks, you can expect that your bank will take action against you including closing your account. Online banking has made it easy to stay up to date on your available funds. Terms apply to the offers listed on this page. If your problem is complex, you may have to use two or more strategies to resolve it. Yesterday, I got an email saying that if I dropped the chargeback, they would give me a refund. Stubhub refuses. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. These must be assembled and submitted according to the the requirements of the bank, and the time limits imposed by the card network. Among other protections, you have the right to accurate billing, protection from unauthorized charges and the right to dispute charges for goods or services that are different than described. StubHub Community Support Selling Tickets Dispute Cancellation Fee Topic options niki_020 Waterboy Answered! Some banks also offer an online customer service chat that can assist you. They will then decide on one of the following outcomes: If the first option is true, then the dispute will be closed. Ticket was for a "postponed" nba game. That's not the case with Chase. Many times, this is the fastest way to get something resolved. Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! These examples are all instances of friendly fraud. Actively reaching out with your bank may be your best bet. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Some cardholders may even request chargebacks while knowing that they dont have a reason to do so. Your account will remain deactivated during the dispute process. The circumstances in which cardholders can dispute a charge generally fall into one of three categories: This occurs when a cardholder does not recognize a transaction, or did not approve the transaction in question. However, if the merchant responds that the charge is valid and provides documentation supporting their claim, your bank will evaluate the information that the merchant provided and determine whether to issue you a credit for the disputed charge. Consulting with a chargeback expert can make a huge difference in your win-rates and help keep your chargeback ratios low. Think of it this way: If youre not willing to file a police report on the person who made the purchase without your permission, you shouldnt try to dispute the purchase. The merchant and their bank will then have a period of time, usually around 10 days, to respond to the banks inquiry. This means youll need to send in a formal dispute letter by mail (yes, snail mail) within 60 days of the disputable charge. Mardock offers these suggestions to smooth your interaction with your bank: Another reason to remain calm is that your bank may offer to remedy your complaint as a courtesy to you, even if you were technically in the wrong, says Crystal L. Rau, a certified financial planner at Beyond Balanced Financial Planning in Midland, Texas. Your credit card APRs will increase when the Federal Reserve raises interest rates, but you can take steps to reduce the financial stress. Any purchases you have made will become frozen and you will no longer have access to the tickets you purchased, nor will you have the ability to purchase tickets anytime in the future. You also can file a complaint against your bank by visiting the Federal Reserve's website at. Many people dispute credit card charges for services not rendered. $4000 later! San Francisco CA, Stubhub Purchased 2 event tickets from Stubhub. Despite the many hoops they must jump through, however, the process is surprisingly straightforward for cardholders. This is the best way to manage and repair your business reputation. Certified letter and estimate as proof as Rusty is great at lying just as he did from the start from my truck to his home. Some of these include: If any of the above criteria are met, the cardholder may submit their claim to their bank for further review. I have already filed the chargeback and I will not be deterred by your policy of threatening customers. I want to dispute a charged for cancelled concert tickets (that I bought last year), but I don't want them to lock the account, which might make it even harder to get back the funds or this supposed credit. In fact, COVID-19 has led to an increase in chargebacks as . It is simply not fair to take $600 of hard earned dollars from me and refuse to even acknowledge or discuss that your web site has this issue. When you know how credit cards work, you'll use them responsibly and stay out of debt. You must notify the bank within 60 days of the transaction if you want to initiate a chargeback. StubHub Stubhub sells tickets without permission San Francisco California, STUBHUB StubHub refuses to refund concerts during Covid 19 even when event is cancelled or postponed a year later San Francisco CA, Stubhub Viagogo Policy changes after agreement was already in place. The posting time indicated is Arizona local time. Post a complaint on social media to get your bank's attention. Charges with an incorrect date or amount charged, Charges for undelivered goods and services, Failure to post payments or credits for returns, Failure to send bills to your current address, Charges for which you request clarification or written proof of purchase, 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. Disputing A Charge = Locked StubHub Account? - stubhub.community % of people told us that this article helped them. I know this can be annoying but will save you a headache in the long run and prevent them from performing further fraud. But for those who have also sold tickets through Stubhub, they will just take the money out of your other ticket sales if you cancel the credit card or dispute it. Cardholders should continue to exercise their right to file legitimate bank disputes whenever applicable. If you have an existing relationship with a personal banker, getting in touch with that individual may be the best way to resolve your problem, says Andy Mardock, a certified financial planner and founder and president of ViviFi Planning, a financial planning firm in Bend, Oregon. Feel free to help me if you have suggestions or if you just want to write them on my behalf. i.e., customer buys ticket through stubhub for $100, Stubhub pays $85 to the ticket seller and keeps $15 for itself. For example, if you ordered a product from a website and the website was later taken down, you may have no way to contact the company from which you bought the product. How Do Banks Process Disputes: The Step-by-Step Guide - Chargebacks911 POST TO HELP PEOPLE WHO SOLD ON STUB HUB : r/stubhub - Reddit The reason for this is to ensure that the cardholder is protected from both fraud and merchant mishandling. Has your experience with this business or person been good? still nothing. I know you will argue otherwise, but there is nothing about your use case that prevents you from adopting Amazons policy. Many larger banks will allow you to initiate or process most disputes entirely online. It involves reversing a payment and triggering a dispute resolution process. Regardless of how you initiate your chargeback request, your bank will walk you through providing the information they require. Dont worry: we get it. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? For minor errors, you might consider simply calling the bank rather than filing a formal letter of dispute. It could be pulled from the merchant account reserve on file with the bank, or directly from the merchant account. "A calm, warm tone may encourage that front-line employee to advocate on your behalf or connect you with the powers that be.". Keep in mind that while the Fair Credit Billing Act does offer consumers protections, those protections are dependent upon you following its guidelines. If the chargeback is either accepted or not disputed, your bank will notify you that your billing dispute is closed and will provide an account credit to offset the disputed charge. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. To dispute a charge and submit a chargeback, you must identify the transaction in question and work with your credit card issuer to initiate the process. 2. This could be because of a misunderstanding between the merchant and cardholder, or because the cardholder simply didnt like the goods they received. Offer ends 5/3/23. strict standards for business conduct. Because chargebacks are not guaranteed, it is important to not use your chargeback ability as a replacement for monitoring your accounts for fraudulent use. If you can not find this easily, search the banks online help pages for Dispute a charge or Chargeback. While many chargebacks can be initiated online, your bank may require a phone call for large chargebacks or for chargebacks requiring additional documentation. Some still require cardholders to call their local branch. All Rights Reserved. If you prefer to bank in-person, some branches still have open lobbies, despite the current public health crisis. Your bank will provide the transaction information, your stated reason for requesting the chargeback and any supporting information that documents your claim. Actively reaching out with your bank may be your best bet. After its investigation, the bank must send you a written report explaining its decision, and either correct the error or explain why the bill is accurate. We have filed criminal charges Cleveland Georgia, ENDBAR FOUNDATIONS INC efi demolition equipment, Endbar Foundations Screwed me out of $2000 on the 1st job and $29,970 on the 2nd Job over 10 Months of work gone. If the merchant does decide to fight the bank dispute, they are expected to provide documentation for the banks review. Shame on you StubHub. Tickets I put for sale on Stubhub never came, someone - Reddit Reimburse the cardholder themselves and write-off the losses. No single credit card is the best option for every family, every purchase or every budget. Have a one hour delay (like Amazon does) to reverse One-Click purchases. After receipt, the bank has two billing cycles or a maximum of 90 days to investigate the situation. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. You should always consider calling first to provide initial notice of the error. You will not be able to add any new ones nor will you be able to modify any existing. Good news: you can learn to stop chargebacks today. Your bank may make you wait before funds from a deposit are available. Generally, chargebacks occur between a . We've picked the best credit cards in a way designed to be the most helpful to the widest variety of readers. Essentially they make fees on two transactions (on both the BUYER AND SELLER FOR BOTH) because the purchaser has to re-list the tickets. Loyal Nordstrom shoppers may appreciate the opportunity to earn rewards, but Nordstrom Credit Cards come with restricted redemption options. After attempting to reach stubhub customer service through the phone, email, and on Twitter with no luck, I disputing the transaction with my credit card company. Tell us has your experience with this business or person been good? Some banks also offer automated phone services, voice messaging or a callback system so you don't have to stay on hold while you wait to speak with someone. This federal protection only extends to purchases over $50, and the sale must have taken place in your home state or within 100 miles of your address. Yes No Still Need Help? How are you different from Amazon? Privacy Policy. Stubhub charged my card AND cancelled tickets 48 hours to event without notifying me. If you do choose to open a dispute with your credit card company, once we receive the chargeback we will deactivate your account immediately. We use cookies to make wikiHow great. Typically this means nothing will happen regarding the error. Managing chargeback risk can be a full-time job all by itself. Plus, your own feed of TPG content. Limited Time Offer: Earn 125,000 Bonus Marriott Bonvoy Points after you use your new Card to make $5,000 in purchases within the first 3 months of Card Membership. Sometimes your credit card issuer will simply issue you an account credit for the amount you dispute. StubHub They stole money from me - LITERALLY ! Corporate Advocacy Program: How to repair your business reputation. How to Request a Stubhub Refund [98% Success] - DoNotPay I have a loan for a $30,000 car, yet I have no car, "I have been completely ripped off." However, cardholders typically have up to 120 days from the original transaction or expected delivery date in which to file a dispute. the General manager said Hollywood Florida, Patsy Ward Hollywood Public Defender Patsy Ward is railroading a disabled autistic child to prison Los Angeles California, Regal Keto Shark Tank Regal Keto Diet Pills Reviews This weight is usually regained quickly once you go off the cleanse. Follow the prompts to dispute a transaction or talk to a customer service agent, and explain that you want to initiate a chargeback due to a defective product. Ask the Community CALL YOUR CARD COMPANY TO DISPUTE THE TRANSACTION After attempting to reach stubhub customer service through the phone, email, and on Twitter with no luck, I disputing the transaction with my credit card company. After this, the only way your account with us can be reactivated is for you to authorize us to charge a card again. The ability to resolve billing disputes by issuing chargebacks is one of the best reasons to use a credit card for your daily purchases. I posted on stubhub a ticket I forgot I had sold elswhere already and it got sold on there as well. Once the merchants representment package has been approved by the acquiring bank, they will forward it to the issuing bank for a final judgment. Close any account associated with Stub hub (PayPal, debit card, credit card, etc.) Here's how: After signing in, find and select the transaction you are concerned about Review the transaction details and click Dispute Transaction to start the process Answer a few questions, review your responses and click Submit dispute In order to approve or deny a dispute, the issuing bank will scrutinize the cardholders claim. A bank might issue the cardholder a provisional credit while the claim is investigated, even before a chargeback is approved. Merchants will have a harder time, given the fees and other additional headaches they will need to negotiate in order to file a winning representment. Editorial Note: We earn a commission from partner links on Forbes Advisor. Your account will stay inactive until you: Drop the dispute Pay StubHub the amount you owe Was this answer helpful? For security measure, require any purchase over $500 to respond to a text message confirming the purchase. Improve earnings, maximize rewards and track progress toward dream trips. Dispute a transaction | Helpful Tips | Chase.com This site does not include all credit card companies or all available credit card offers. Usually chargebacks are used to reverse a payment in the case of a billing error, unauthorized credit card use or failure to deliver a product or service. 4x points for purchases made at restaurants worldwide, at U.S. gas stations, on wireless telephone services purchased directly from U.S. service providers and on U.S. purchases for shipping. If it is decided that the dispute is closed in your favor and your bank or credit card company refunds you back the funds (closed in your favor) your account will remain deactivated. "One of the most common bank disputes is a fraudulent charge by someone who has stolen your credit card or debit card information," Mardock says. This way, a charge is removed from the consumers account and the issuer is able to charge back the cost to the merchant when deemed appropriate. I've spent days/weeks battling StubHub and THE ONLY WAY to get any sort of reimbursement, is to dispute the charge. Under the FCBA, you are entitled to be able to take action against a card issuer in circumstances for these types of charges: This means that you cant dispute a charge just because you are dissatisfied with a product or service or didnt agree with an authorized user making a certain purchase. (Getty Images). You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. At this stage, the bank do one of three things: The bank may go with the first option if its a low-dollar value transaction (less than $25). Awards can be used for one night (redemption level at or under 35,000 Marriott Bonvoy points) at hotels participating in Marriott Bonvoy. And fundamentally this happened because it is way too easy to accidentally buy tickets on your site. Who's crazy enough to start this website? Don't assume that your bank won't work with you. I wasted money on hotel room, as well. Most banks provide online contact options, such as email or chat. I can see it being a problem that stubhub has to refund $100 -- as it is then out $85 unless it can recover from the ticket seller. Please note Chat is not available on mobile devices. However chargebacks are sometimes issued against consumers, for example in the case of an erroneous ATM deposit. We'll run a soft credit check to find special offers, but it wont affect your credit score. The bank gives the information a preliminary review to see if it's complete, concise, and compelling. They lose the revenue from the sale, plus the chargeback fee, but do not have to engage in the process any further. Copyright 1997-2023, Ripoff Report.
disputing stubhub charge with bank