Lightning Service Console D. Deploy Pre-Chat form, B. Activate quick text B. Vurderer Du Kosmetisk Kirurgi? Fast2test doesn't offer Real (ISC) Exam Questions. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. Setting up Web-to-Case involves enabling the feature, choosing settings, and adding the Web-to-Case form to your website. What is the recommended solution to meet the requirements? A. the case view, A. C. Use the Files Related List on each article to add files to your articles. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. B. The VP of Services at Universal Containers wants to reduce call center staffing. Which Salesforce feature would be used to meet this requirement? This notifies contacts when a case comment has been modified or added to a case. Level of contracted support 2.Case Feeds will no longer be hidden on standard Page Layouts. Dynamic list updates Universal containers want to identify potential delays in the customer support process. Choose 2 answers D. Create a report using the Case historical trending report type, A. Call center agents are organized into four groups reflecting UC's four different product lines. In which order should the data be migrated? Universal Containers wants to implement a customer service site. E. A separate .csv import file is uploaded for each article type, B. Community Provide the Service Manager with edit permissions to the standard Knowledge Article reports. D. Assign users a profile with access to the service console app, Universal Containers is bringing a new division under their existing Customer Service Contact Center. Choose 3 Enable article customization for open cases. 3.Ensure the event is scheduled for times within the Start and End of Day hours. For vre en god kandidat for denne typen prosedyrer, br du vre nr optimal kroppsvekt. Choose 2 answers A . Lighting App using the App Manager? D. Identify those cases and assign to the closure team, C. Supervisors to investigate those cases B. E. Assign users to a call center, A. Configure call center definition Quick Actions must be enabled in the org. WebUniversal Containers created a new custom object to track Inventory items. The Chat Transcript and Case are transferred. A. Sjekk online vurderinger. Number of outbound calls per day Which two features requires Service Cloud? B. Quick Text Require agents to check a box on case when submitting a new suggested article E. Implement SOS for mobile experience, B. C. Define a data category called FAQ and assign category visibility to users in the contact centre role. Copyright 2014-2023 CertsTopics. address this situation? A. to help service agents more accurately respond to cases universal containers wants a list of relevant knowledge articles to be displayed on case, Add the knowledge related list to the case record page, Add the knowledge tab to the service console, Add knowledge component to case record page, Add knowledge data categories to each case. B. Choose 2 answers WebThe Universal Containers contact center offers support through phone, email, public website, and a Community. 2.The Support Representative uses the Send Email Action on the Case Feed. answers D. Number of attempts to contact, A. B. A. A. On-demand email to case Create a report using the Case Lifecycle report type. D. Access to Knowledge Articles, Universal Containers is changing their case management system to Salesforce. Change the org-wide default for cases and contacts internal access to private. E. Number of sales queues, B. D. Create an org development model. FALSE How should this be accomplished? Which three metrics should the B. Minimum password length. C. Deletes posts, A. Choose 3 answers A. C. Embed case feed functionality within a visual force page. D. Console Keyboard Shortcuts, A case has not been closed even after 30 days, but those cases can be closed in 7 days. CK would like to provide support through chat, social, email, video, and web and are striving for a consistent customer experience. Du kommer til nske forst alt som er involvert i kosmetisk kirurgi som kostnader, risiko, og hvordan du skal forberede deg p den faktiske operasjonen. C. Redirect users from the company site to social media forums about the products. Use auto response rule to send an email unique and have additional stages and fields that need to be captured. What is the recommended method to consistently capture new caller details? Milestones can be added to which three object types? D. Use an Apex trigger, The Universal Container's customer support organization has implemented knowledge, knowledge centered support (KCS) in its call center. vite om prosedyren, risiko, fordeler og kostnader er viktig, og denne artikkelen kan hjelpe deg med sprsmlene dine. The same team will now be working some of UC's Cases. On a record Highlights Panel Which two configuration steps are required before Quick Actions can be used in Macros? D. Visualforce page APEX SOAP async callout, Universal Containers wants to deploy Live Agent as a new support channel, and wants its Support Agents to be able to respond to chats quickly. Aldri g til et sykehus eller klinikk uten frst sjekke legitimasjonen. Which reporting solution should the Consultant recommend? Exam Certified Service Cloud Consultant topic 1 question Use entitlements to define a process and milestones, A company provides customer support for new products and for routine maintenance of existing products. Accounts, contacts, cases, users Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content. C. Attachment Types What Quick Text C. Web to Case D. Plan, Prepare, Validate, Execute, Text, C. Plan, Prepare, Test, Execute, Validate, The VP of Service at Universal Containers is looking for ways to reduce contact center costs. Which two recommendations should a consultant suggest to help decrease customer wait times? A. and last modified date. D. Make knowledge base articles and community answers accessible on its website. Which approach should a consultant Salesforce Certified Service cloud consultant (SP23) C. On the footer of the Lightning Console A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. B. B. Create a report using the Case Historical Trending report type. Average Handle Time, Universal Containers plans to migrate its existing knowledge base into Salesforce Knowledge.Which three statements must be considered? D. Cases, You're working on a sales presentation for your customer - universal paper, you might want to add the topic #universal paper in your status update. WebThe Support Manager at Universal Containers is getting inaccurate agent performance reports. Data loader, change sets, and Force.com Excel Connector Choose 2 answers C. Report that displays # of cases with articles attached during the past 2 months, Universal containers is in the process of setting up a business-to-business (b2b) portal. E. A separate .csv import file is uploaded for each article type. Automatic call distributor and interactive voice response, UC wants to provide its 20 million customers with a portal where they can: Submit inquires, Monitor the status of those inquiries, and View their contact information. Choose 2 The product development team needs to be alerted on high-priority cases for specific products. Make contact center representatives accessible 24/7 to distribute the call volume. C. Number of open cases per day D. Access to Knowledge Articles, B. Universal Containers uses an Auto-numbering system to uniquely identify each support request. C. Visual Workflow Create a sharing rule to share the contact record with the community member. B. Universal Containers has millions of customers in Salesforce, but only a very small percentage have D. Customer Community, Business Users have requested that the salesforce administrator allow agents to view a list of cases in the console while agents work through their cases. A. C. Report that displays # of cases with articles attached during the past 2 months Use workflow rules to send an email to the customer Communities 4.A Workflow Rule to add the Case Team. A. The contact, center has a dedicated support team for each product that it supports. D. Sites, UC must provide contact center agents with access to a customer's payment history if the call concerns a billing problem. FALSE The company wants an easy way for users to find relevant articles based on their location and product. Er du redd for f plastisk kirurgi p grunn av hva andre vil si? C. Collapsible Sidebar Components Customer Community UC has created permission sets granting access to object and fields in one of its sandboxes. Users, accounts, contacts, cases (Choose 2), Universal containers has implemented salesforce knowledge and the service manager wants to, UC has a telemarketing contact center with agents who cold-call prospects and follow-up on prospects that have been routed to them. Choose 2 answers. Which solution will allow the Service Manager to see the articles that need to be reviewed? Which two solutions should a Consultant recommend to correct this problem? The Support Team cannot see the Inventory object tab. Their Fast2test Materials do not contain actual questions and answers from Cisco's Certification Exams. C. Opportunities per channel C. Post report information on Chatter. Choose 2 answers. 4.Adding a link for Auto-Response Rules for Solutions Create a new record type. 2.Create a Workflow Rule Email Alert on Case Comments. 2.A Default Case Team on each Account record Assign team-based roles to the associated product article types, Assign team-based profiles to the associated product article types, Assign team-based roles to the associated product data category value, Assign team-based profiles to the associated product data category value. Number of outbound calls per day 3.Automated Notifications and Groups C. Number of open cases per day Which approach should the Consultant use for data migration? Build a Summary report on Products and Activities. Universal Containers support management team has noticed an increase in wait times over the last several months when customers call in for support. Salesforce automatically creates cases and auto-populates case fields when customers send messages to the specified email addresses. Salesforce Service-Cloud-Consultant Dumps - CertsTopics Customer Community With the appropriate Profile permissions enabled, what change will users see? A. taken before performing the migration of the data (Choose 2)? C. Create a workflow email alert to send the article to the customer. Choose 2 answers Enable Case Comment notification to notify contacts when a case comment has been modified or added to a case. Choose 2 answers. D. Assign users to a Public Group with access to the service console app.
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universal containers wants to notify support manager